
For 14 years, the Inside EMS podcast helped drive conversations shaping the profession. Across nearly 900 episodes, hosts Chris Cebollero and Kelly Grayson examined hot topics affecting providers and leaders, from field operations and clinical decision-making to technology adoption, workforce challenges and agency leadership. With more than 2.3 million downloads and listeners in 51 countries, the podcast built a lasting archive of practical insight, debate and perspective for every stage of an EMS career.
While new episodes have concluded, the Inside EMS archive (and the Inside EMS YouTube playlist) remains a valuable educational resource. Listeners can revisit discussions on clinical care, leadership, workforce challenges, professional development and the evolving role of EMS in public safety and healthcare.
Podcast Description
For 14 years, the Inside EMS podcast helped drive conversations shaping the profession. Across nearly 900 episodes, hosts Chris Cebollero and Kelly Grayson examined hot topics affecting providers and leaders, from field operations and clinical decision-making to technology adoption, workforce challenges and agency leadership. With more than 2.3 million downloads and listeners in 51 countries, the podcast built a lasting archive of practical insight, debate and perspective for every stage of an EMS career.
While new episodes have concluded, the Inside EMS archive (and the Inside EMS YouTube playlist) remains a valuable educational resource. Listeners can revisit discussions on clinical care, leadership, workforce challenges, professional development and the evolving role of EMS in public safety and healthcare.
Episodes

May 25, 2023
May 25, 2023
21 min
Educating the public about when it is appropriate to call EMS – and how quickly we should get there
This episode of Inside EMS is brought to you by Lexipol, the experts in policy, training, wellness support and grants assistance for first responders and government leaders. To learn more, visit lexipol.com.
In this EMS Week episode of Inside EMS, Cohosts Chris Cebollero and Kelly Grayson dive into where emergency care begins, and how community paramedicine launched a paradigm shift years in the making. They discuss how EMS did a fine job of educating the community about the obstacles and dangers of the job during COVID-19, but need to capitalize on and maintain that momentum moving forward.
Memorable quotes from this episode:
- “Community paramedicine has everything to do with EMS week.”
- “Advocacy is what this is all about, and we as a profession have kind of fallen down on the job for quite a while on educating the public about the capabilities of EMS, and the obstacles and hardships that we face, and that’s what EMS Week is all about.”
- “We need to leverage our advocacy and teach the real first responders, the public, about what’s appropriate to call EMS for and what they can do to crowdsource that urgent care.”
Chris and Kelly discuss:
- How emergency care begins at dispatch and nurse triage of 911
- ET3 and the telehealth model
- Kelly’s experience with treatment-in-place and alternate destinations
- Response time standards
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