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Keeping you on the pulse of what’s happening inside the EMS community. Catch up with Chris Cebollero and Kelly Grayson weekly as they discuss EMS life through good-natured banter and expert perspectives. Their vehicle for delivering the news and know how is that of two medics sitting on the truck between calls. Their mission is to make all listeners, EMS insiders.
Episodes
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Friday Aug 05, 2022
REMSA Health’s Adam Heinz on developing a successful EMS system
Friday Aug 05, 2022
Friday Aug 05, 2022
This episode of Inside EMS is brought to you by Lexipol, the experts in policy, training, wellness support and grants assistance for first responders and government leaders. To learn more, visit lexipol.com.
In this week's episode, co-hosts Chris Cebollero and Kelly Grayson are joined by Adam Heinz, executive director of REMSA Health in Reno, Nevada. The trio discusses the future of EMS, how agencies should rethink current systems and the role of EMS providers, and the best ways to recruit and retain new career professionals. Adam also shares the four P's for developing a successful EMS system.
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Friday Aug 05, 2022
Dr. Joe Ryan on the ‘silver tsunami’
Friday Aug 05, 2022
Friday Aug 05, 2022
This episode of EMS One-Stop is brought to you by Lexipol, the experts in policy, training, wellness support and grants assistance for first responders and government leaders. To learn more, visit lexipol.com.
In this edition of EMS One-Stop, recorded at the Pinnacle EMS 2022 leadership conference, Host Rob Lawrence chats with Joe Ryan, MD.
Dr. Ryan is adjunct clinical assistant professor of emergency medicine at Stanford University and is well known as a veteran EMS medical director at some of the most notable EMS operations in the country, past and present, including MAST in Kansas City; City of Pittsburgh EMS; Sun Star in Pinellas County, Florida; Santa Clara County EMS in California; and REMSA in Reno, Nevada.
Dr. Ryan was at Pinnacle to pay homage to his lifelong friend, Jack Stout, whose life was celebrated at the conference.
In the podcast, Dr. Ryan discusses the origins of high-performance EMS and his involvement with Jack Stout as he set EMS systems up. Additionally, Rob and Dr. Ryan look to the future and discuss the “silver tsunami” in geriatric healthcare.

Friday Jul 29, 2022
Friday Jul 29, 2022
This episode of Inside EMS is brought to you by Lexipol, the experts in policy, training, wellness support and grants assistance for first responders and government leaders. To learn more, visit lexipol.com.
In this crossover edition of EMS One-Stop and Inside EMS, hosts Rob Lawrence and Chris Cebollero report together from Pinnacle EMS 2022 leadership conference and are joined by guest Bruce Evans, president of NAEMT.
During the discussion, Bruce issues a call-to-action to save ambulance services as we know it, in the face political, reimbursement and recruiting pressures. The crew also discusses their favorite presenters and presentations from the conference, and offer a vivid description of the memorial to the late Jack Stout, considered to be the father of high-performance EMS systems.
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Friday Jul 22, 2022
Solutions to EMS staffing woes from down under
Friday Jul 22, 2022
Friday Jul 22, 2022
This episode of EMS One-Stop With Rob Lawrence is brought to you by Lexipol, the experts in policy, training, wellness support and grants assistance for first responders and government leaders. To learn more, visit lexipol.com.
There are more paramedics in Australia than there are paramedic jobs!
In this edition of EMS One-Stop, Host Rob Lawrence speaks with Mick Lazell, Neil Noble, Alan Mountford and Colin Allen of Australia EMS.
They are currently in the U.S., leading a study tour of undergraduate paramedic students from various Australian universities. They discuss the over-production of graduate paramedics in Australia and how they hope that visa, and clinical certification and registration hurdles can be overcome to allow Australian paramedics to seek employment in the US.
As we head to the Pinnacle EMS leadership conference, this could provide a key discussion point as we desperately seek to increase our clinical workforce.

Friday Jul 22, 2022
Friday Jul 22, 2022
This episode of Inside EMS is brought to you by Lexipol, the experts in policy, training, wellness support and grants assistance for first responders and government leaders. To learn more, visit lexipol.com.
In this episode of Inside EMS, co-hosts Chris Cebollero and Kelly Grayson analyze the most popular stories of the week, beginning with an incident in Rochester, New York, where an EMT hit a police officer's squad car that was parked in the ambulance bay with the rig door, leading to the officer eventually handcuffing the provider.
Our co-hosts then discuss the statement put out by the NAEMSP regarding NREMT's change to education standards – which is open for public comment until Aug. 17.
The talk then turns to an assault of a paramedic and nurse after a patient was placed in triage at a local hospital. Every EMS organization should be aware of the rise in violence and have a plan in place to keep EMS providers safe on duty.
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Monday Jul 18, 2022
How reputations are built and can implode
Monday Jul 18, 2022
Monday Jul 18, 2022
This episode of EMS One-Stop With Rob Lawrence is brought to you by Lexipol, the experts in policy, training, wellness support and grants assistance for first responders and government leaders. To learn more, visit lexipol.com.
In this edition of EMS One-Stop, Host Rob Lawrence welcomes Matt Zavadsky, MS-HSA, EMT, chief strategic integration officer of MedStar Ft Worth.
Matt describes how Walt Disney World’s culture and approach to the guest experience contain important lessons for EMS agencies, our leaders and our providers. The conversation covers:
- The importance of branding
- How reputations are built and can implode
- The importance of “cast member” selection for your agency
- How paying attention to the 1,000 little things create a magical immersive experience for your employees and patients
EMS1 is the premier media partner at the Pinnacle EMS conference and Rob and Matt also highlight the pre-conference session, “Hot topics in high-performance/high-value EMS,” as well as the AIMHI webinar, “How much funding do you need?” which will be featured in a future episode.
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Thursday Jul 14, 2022
Taking the stress out of communication
Thursday Jul 14, 2022
Thursday Jul 14, 2022
This episode of the Inside EMS Podcast is sponsored by FirstNet, Built with AT&T. FirstNet uses the latest technology to keep your lines of communication and data open – to help you respond faster, smarter and safer.
In this episode of Inside EMS, our cohosts, Chris Cebollero and Kelly Grayson, are joined by former EMS Director for the state of Utah, and current FirstNet Board Member, Paul Patrick.
The discussion revolves around communication and making communication a stress-free resource. Patrick shares his knowledge on how communication can be hampered in MCI response, how we changed our communication practice during the pandemic and what we learned for the future of communication.
He then shares some information about the history of FirstNet, how it came about and what it means for the first responder community.

Monday Jul 11, 2022
Logistics with Joe O’Hare of Boston EMS
Monday Jul 11, 2022
Monday Jul 11, 2022
This episode of EMS One-Stop With Rob Lawrence is brought to you by Lexipol, the experts in policy, training, wellness support and grants assistance for first responders and government leaders. To learn more, visit lexipol.com.
"Amateurs talk tactics. Professionals talk logistics" — General Omar Bradley
In this edition of EMS One-Stop, Host Rob Lawrence chats with Superintendent Joe O'Hare of Boston EMS. After an illustrious EMS career, O'Hare is heading into a well-earned retirement. Rob and Joe reflect on leadership lessons learned as well as Joe’s experience as EMS commander during the Boston Marathon bombing.
The conversation covers leadership, partnership, cooperation, interoperability, logistics, NIMS, ICS and the Olympic flame.

Thursday Jul 07, 2022
Check your ego: Cultivating calm, confident clinicians
Thursday Jul 07, 2022
Thursday Jul 07, 2022
This episode of the Inside EMS Podcast is sponsored by FirstNet, Built with AT&T. FirstNet uses the latest technology to keep your lines of communication and data open – to help you respond faster, smarter and safer.
In this week's episode, co-hosts Chris Cebollero and Kelly Grayson discuss EMS1 columnist Todd Bowman's recent article, "5 ways to build confident providers". The discussion delves into training practices, building confidence with crew resource management, and understanding how call repetition can build the skills for treating patients.
The conversation then turns to the importance of a good quality assurance program, which should be considered a non-punitive process. The final point touches on reassurance, and the power of saying "thank you."

Tuesday Jul 05, 2022
EMS Shark Tank: Jay Fitch and Tom Judge
Tuesday Jul 05, 2022
Tuesday Jul 05, 2022
This episode of EMS One-Stop With Rob Lawrence is brought to you by Lexipol, the experts in policy, training, wellness support and grants assistance for first responders and government leaders. To learn more, visit lexipol.com.
In this edition of EMS One-Stop, Host Rob Lawrence welcomes Jay Fitch, PhD, of Fitch & Associates; and Tom Judge, executive director of LifeFlight of Maine.
EMS1 is the premier media partner at the Pinnacle EMS conference, and Rob is a part of this year's Pinnacle Shark Tank Innovation Generator pre-conference session. In this series of podcasts, the EMS cast of the Shark Tank will join Rob to discuss their own hot topics.
In this episode of the series Rob, Jay and Tom discuss the upcoming conference and some of its key sessions, as well as current issues that those attending will ultimately look to solve. Rob also asks Jay, who has been operating in the EMS space for five decades as a leading consultant, what he is currently advising his clients as they look to operationally survive.