Keeping you on the pulse of what’s happening inside the EMS community. Catch up with Chris Cebollero and Kelly Grayson weekly as they discuss EMS life through good-natured banter and expert perspectives. Their vehicle for delivering the news and know how is that of two medics sitting on the truck between calls. Their mission is to make all listeners, EMS insiders.
Episodes
Monday Jul 18, 2022
Monday Jul 18, 2022
This episode of EMS One-Stop With Rob Lawrence is brought to you by Lexipol, the experts in policy, training, wellness support and grants assistance for first responders and government leaders. To learn more, visit lexipol.com.
In this edition of EMS One-Stop, Host Rob Lawrence welcomes Matt Zavadsky, MS-HSA, EMT, chief strategic integration officer of MedStar Ft Worth.
Matt describes how Walt Disney World’s culture and approach to the guest experience contain important lessons for EMS agencies, our leaders and our providers. The conversation covers:
- The importance of branding
- How reputations are built and can implode
- The importance of “cast member” selection for your agency
- How paying attention to the 1,000 little things create a magical immersive experience for your employees and patients
EMS1 is the premier media partner at the Pinnacle EMS conference and Rob and Matt also highlight the pre-conference session, “Hot topics in high-performance/high-value EMS,” as well as the AIMHI webinar, “How much funding do you need?” which will be featured in a future episode.